Ancillary charges; we’re mad as hell about them. The consumer (and agent) backlash
The growing backlash against ancillary charges in the airline industry has been gaining voice. Now, with a little nudge from the American Society of Travel Agents, action is about to be added to the rhetoric. A website, entitled madashellabouthiddenfees, is providing a focal point for consumer action. The US DoT is about to be bombarded with petitions against the practice, on Mad as Hell Day, 23-Sep-2010. And, as the airlines fall short of making a good public case, regulation is staring them in the face.
