Airline service quality: Who rates in the trans-Atlantic skies
The overall quality of airline service is presumed to be generally on the decline. There are regularly issued reports, government statistics and frequent news stories that spotlight some aspect of the travel experience that has gone awry. While surely not free of bias, the British-based site airlinequality.com, better known as Skytrax, provides a forum for travellers to post reports and opinions and then attempts to sort airlines by broad categories.
