American Airlines' FlightPlan 2020
AMR Chair and CEO, Gerard Arpey, has stressed the company’s FlightPlan 2020 plan (which outlines goals for American for the next decade) centeres on five principles which all conspire to ensure more profitability for the carrier. Those principles include investing wisely, earning customer loyalty, strengthening and defending its global network, being a good place to work and flying profitably.
